How to WOW your customers before you meet them, blog article written by Ted Prodromou.

On Saturday, we're off for an extended European vacation. 

Our trip begins with four days in Paris. 

Yesterday, a week before we check into our Paris hotel, they reached out to me with a short email. 

Let's make your stay unforgettable 

Dear Ted and Ellen, 

Only a few days left before your Parisian break. Adélie and her team are looking forward to welcoming you. 

To make your Parisian experience memorable, let these few lines guide you. 

The link sent me to a short pre-check-in questionnaire. 

They asked what time we would be arriving and how we were getting to the hotel from the airport. 

They offered complimentary car service from the airport. 

They asked a few questions about our preferences so they could make our stay unforgettable. 

At the end of the questionnaire was a list of things to do in Paris so we could plan our daily activities. 

Hotels often send you a long, repetitive survey AFTER you check out. 

How many hotels welcome you BEFORE you arrive so they can make your stay unforgettable? 

We chose this hotel because of its location and online reviews. 

A week before we arrive, we're already experiencing the excellent customer service mentioned in the online reviews. 

Ellen and I were already excited about our trip now our excitement is off the charts. 

Have you ever been to Paris? 

Reply and share your "must-see" sites (other than the obvious tourist attractions). 

About the author 

Ted Prodromou

Would you like me to help you?

I'm the #1 best-selling author of Ultimate Guide to LinkedIn for Business and Ultimate Guide to Twitter for Business. People call me America's Leading LinkedIn Coach.

I'm the founder of Search Marketing Simplified, LLC, a full service online marketing agency. The SMS team designs and implements advanced LinkedIn and social media lead-generation strategies for small to medium-sized businesses. SMS will set up and manage your marketing funnels using organic, social and paid traffic.

Did you know I've been working with the internet since 1991, long before Al Gore invented it?

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}